Mediation is a programme that consists of setting up an effective collaboration dynamic between two individuals, or between an individual and a situation, or between two situations.
It entails going way beyond “re-establishing dialogue” or “setting up a win-win strategy”. What characterizes this programme, what makes it necessary, is the redundancy of the interactional sequences that generate pain. All mediation takes place in a situation of crisis. This type of work requires the capacity to handle emotions that run high and that may have a violent edge.